ORDERS
How do l place an order?
Step 1. Sign in or Register.
Step 2. Click the shopping cart icon.
Step 3. Review your order and click Checkout.
Step 4. Add the desired item and quantity to your shopping cart.
Step 5. Confirm your shipping details and payment method, and complete the payment.
How can l track my order status?
We will send you an email once your order has been shipped. Please Sign into ‘My Account’ and click ‘Order History’ to check your order status.
Can l make changes to my order?
If you wish to cancel your order, please do so through your order confirmation email. Once your order has left the warehouse, we are unable to make any changes and you must wait until it is delivered.
Are customs and duties fees included in the price of my order?
They are not. Unfortunately, we do not have a say on customs and duties fees.
PRODUCT
What size should l order?
Our size guide is a general guideline for recommending what size we think is best, but keep in mind that some pieces might fit differently depending on the styles, such as oversized sweatshirts and t-shirts which run bigger than the general guidelines. If you have any questions about specific measurements please contact us so we can make sure you’re satisfied with your decision.
What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each product to our customers, our Q&C personnel will conduct detailed check of the items to ensure the high quality.
PAYMENT
What types of payments do you accept?
My payment failed and what can l do?
If you are experiencing error messages when making a payment, please be sure you have entered the correct details by double-checking your information. Check with your bank to ensure there are no problems with your account. After this, please contact our customer service here and submit details, we will investigate further.
To help us resolve the issue for you, please include as many of the following details as possible (don’t worry if you’re not very technical or are unsure about any of the below; just give us as much information as you can:
What operating system you are using (e.g. iOS, Android, Windows Vista, Mac OS X).
What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome).
What payment method you were trying (e.g. American Express, Visa, Mastercard).
A description of the problem and when the problem occurred.
If you receive an error message, please include it in your message to us and provide us with a screenshot if possible.
Include your order number and your email address.
DELIVERY
Where do you ship to?
We currently ship to the United States.
How long is the delivery time?
Normally it will take a few days to prepare your items before shipment. The shipping time depends on shipping methods.
When will my order arrive?
Orders typically arrive within 8 to 15 business days for Standard. For more information specific to your location. Once your order is on its way, we will send you an email with tracking information. Please note that delivery times may be affected during peak season, with some carrier services experiencing unexpected delays in transit or slight delays in providing tracking details.
Why is there no tracking update?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, please wait patiently. Once this process has been completed, you will be able to see tracking updates.
Why does it show delivery, but l did not receive?
Please check your mailbox thoroughly and ask your neighbors if they have your package. For more details, you can contact the courier company, and of course you can also contact us for help.
The tracking service shows that the attempted delivery of my parcel was unsuccessfully. What can l do?
Typically this is due to an incomplete/incorrect shipping address or the courier does not have access to the delivery location.
Please contact the courier to reschedule a delivery of your package.
What happens if my package is lost or stolen?
Once your items are delivered, we are not liable if they are stolen, lost or damaged. If your tracking number shows that your package was delivered but you did not receive it, please allow an additional 1-3 days for delivery before contacting your local carrier for more information.
RETURN & REFUND
What is your Return Policy?
We have a 30-day return policy, which means you have a maximum of 30 days from the date you’ve received all your purchased items in the same order to submit the return request. For more information regarding our return policy, please check it on our Return Policy page.
What should l do if there’s something wrong with my order?
Please contact us . Email us with your order number and detailed information regarding the problem.
When will l receive my refund?
After your return has been processed and returned to our facilities, please estimate up to 7 days for the refund to hit your bank account. As always, we stand on the side of overcommunicating when it comes to important things so we will send you an email once your return package has been received and your refund is on the way to your bank account. If you haven’t received an email from us within 30 days, please do not hesitate to contact us.
Can l exchange my purchased items?
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.