When you receive something you weren’t expecting, we feel your pain. That’s why we’re here for you every step of the way in your shopping journey!
We have a 30-day return policy, which means you have a maximum of 30 days from the date you’ve received all your purchased items in the same order to submit the return request.
Please note that the return shipping fee must be covered by the customer, unless the original products are defective.
How can I make a return?
Step 1: Please click here to log into your account, select the relevant order, review the order details, and submit a return request. Once the return request is submitted, our team will respond within 24 hours. – The name of the item(s) you would like to return
the order number
the reason for return
a photo of the item in its current state
If there are quality issues, please provide images of the exact faulty parts of the items that need to be returned
Step 2: If your return is accepted, we’ll send you the instructions on how and where to send your package.
Step 3: Once your returned items are back at our warehouse, we will process your refund within 5 business days after receiving your return and refunds will be issued to the original payment method. You’ll receive an email to confirm once the return has been completed.
Which items are eligible to be returned?
All item(s) must be unworn and in the original condition with the original packaging and all tags attached. Items not in the condition mentioned above will not be accepted.
Products marked as Final Clearance are not eligible for return or refund.
We take the health and safety of our customers seriously and cannot resell intimate items once they have been opened or used.
The matching set cannot be refunded separately.
Conditions that are not deemed as defective in quality:
Loose threads, raw edges, thickness, a touch of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.
Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.
Damages due to use, wash, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.
Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.
Where is my refund?
Your refund will be processed within 3-5 business days after your returned package has arrived at our warehouse. Refunds will be issued via the original payment method.
Important note:
The original shipping fee is non-refundable.
Unfortunately, we don’t offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.
Please do not send your item(s) to the sender’s address listed on your package. Returns will not be accepted without submitting the request first.
Items sent back to us without first requesting a return will not be accepted.
we is not responsible for any failed delivery attempt caused by negligent behaviors of customers. Negligence includes but is not limited to, refusal of shipment confirmation and incorrect consignee’s information (such as order address, contact number, or consignee’s name). In this case, we are unable to file a refund for you.